Payment Policy

Last updated: 13 October 2026

This page explains how payment works when you shop at Sorenzia. Sorenzia is a trading name of Icancrochet Ltd, registered in England and Wales (company number 15010046).

Accepted payment methods

You can pay securely at checkout using:

Debit and credit cards: Visa, Mastercard and American Express
Digital wallets: Apple Pay, Google Pay and Shop Pay
PayPal
Klarna – where offered at checkout, eligible customers can choose to pay with Klarna. Klarna is a separate provider: using it is subject to Klarna's own approval and terms, and any repayments are made to Klarna, not to us.

The options shown on the payment step of checkout are the ones available for your order.

Currency and prices

All prices are shown and charged in pounds sterling (GBP) and include VAT where applicable. Delivery to UK addresses is free, and we do not add any extra fee for paying by card or by any other payment method. The total you see at the final step of checkout is the total you pay. If your card is issued outside the UK, your bank may apply its own currency conversion or foreign transaction fees.

When you are charged

Payment is taken at checkout when you place your order. You will receive an order confirmation email straight after. Multi-buy discounts (buy 2 save 15%, buy 3 save 20%, buy 4 or more save 30%) are applied automatically at checkout.

How your payment is protected

Checkout is provided by Shopify, whose payment platform is certified to PCI DSS Level 1, the highest standard of the card payment industry.
Your payment details are sent over an encrypted (SSL/TLS) connection.
Sorenzia never sees or stores your full card details – they are handled only by our payment providers.
Where your card issuer requires it, you may be asked to confirm your payment with your bank (for example in your banking app or with a one-time code). This is part of UK Strong Customer Authentication rules and helps protect you from fraud.
Orders may go through standard fraud checks. If we need to verify an order, we will contact you by email before dispatch.

If your payment is declined

Please check that your card details and billing address match what your bank holds, or try another payment method. If the problem continues, contact your bank or card provider, or email us and we will help.

Refunds

Refunds are always made to your original payment method. If you paid with Klarna, your refund goes back through Klarna and your Klarna balance is updated. We process refunds within 14 days of receiving your return (or of you providing proof of postage, if sooner); your bank may take a further 3–5 working days to show it. Full details are in our Return & Refund Policy.

Cancelled orders

If you cancel your order before it is dispatched, or if we have to cancel it (for example, if an item becomes unavailable), we refund the full amount you paid to your original payment method.